Die diesjährige Jahreskonferenz der European Group of Public Administration (EGPA) wird vom 31. August bis 3. September 2005 an der Universität Bern stattfinden. Workshop 1 dieser Konferenz widmet sich spezifisch der Evaluation von Verwaltungsreformen aus einer Bürger- und Kundenperspektive. Der Kurzbeschreibung des Workshops lautet:
Are public sector reforms in the interest of the citizens? Evaluation of reform projects from a customer and citizen perspective
The objective of this workshop is to explore the impact of a more citizen-oriented and customer-oriented view of reforms and to discuss the cause, processes, and outputs of reforms from a theoretical, as well as an empirical, perspective. Many reforms intend to strengthen and improve the relationship between public institutions and their stakeholders. Citizen charters, one-stop shops, service-level guarantees, performance indicators, customer/citizen relationship management, customer/citizen surveys, etc. are only a few of the various kinds of customer-oriented reform elements that will be discussed in theory and practice.
Der Workshop wird geleitet von Hellmut Wollmann, Kuno Schedler und Adrian Ritz
Der vollständige Call for Paper ist hier downloadbar
-> Download PDF
Eingabeschluss für Abstracts ist der 1. Mai 2005 (adrian.ritz@kpm.unibe.ch)
Alle Informationen zur Konferenz sind erhältlich unter: www.egpa2005.com |
